From Military to Franchise Success

With Veterans Day coming up I wanted to put a spotlight on a journey I love to be a part of: transitioning from military service to franchise ownership. Today, I’d like to share one such story that exemplifies how franchising can be an ideal path for veterans.

This week, we’ll explore the journey of Quentin, a 22-year Army veteran who found his calling in franchise ownership. His story illustrates how the skills and values instilled by military service can translate beautifully into the world of franchising and provides some powerful lessons for anyone considering a similar transition.

LESSON 1

Military values align with franchise values

Quentin’s journey to franchise ownership began after retiring from the Army as a military police officer. Despite his extensive law enforcement background, he was ready for a change. What drew him to the franchise he ultimately selected was how closely their values mirrored those of the military. Quentin explains…

“Mr. Appliance had a structure and a value system in place that closely mirrored that of the army. That alone made the transition easier because you came out of one organization, went into another organization with like-minded folks…that wanted the best for the people through values and instilling the values and living by the values, most importantly.”

This alignment of values provided a familiar foundation, making the transition to civilian entrepreneurship smoother and more natural.

LESSON 2

Military structure translates to franchise success

One of the most significant advantages for veterans entering the franchise world is their ingrained sense of structure and discipline. Quentin found that his military background prepared him well for the franchise system:

“[Veterans] are so structured and we are so used to routine, policies, timelines, and procedures for how things are done. [In the franchise it’s] not so much a chain of command in that sense, but there is a structure there of who you report to regarding what you do.”

This ability to follow systems and processes is crucial in franchising, where success often depends on adhering to proven methods and procedures—and veterans come in with a huge advantage.

LESSON 3

Leadership skills are transferable

In the military, Quentin learned invaluable leadership skills that he now applies to his business. He emphasizes the importance of investing in his team:

“From a monetary standpoint, my team is paid very well. Plus, we offer unique perks to take care of our employees and their families. I plan to sell the company in 12 years, and I didn’t want to take 20 years from their lives without providing them with a retirement plan.”

This approach to leadership and team building has helped Quentin create a loyal, long-term staff, which is crucial for business success and growth.

TRUTH

Franchising can provide a new sense of purpose

Many veterans struggle to find their place in civilian life after leaving the military. Quentin’s experience shows how franchising can fill that void:

“Being in the military gives you a sense of purpose, and a lot of people flounder when they get out because they lose their identity. I was able to recapture all that through franchising and owning a business. It is the ideal way to re-establish yourself in society.”

Watch Quentin’s Story

Franchising offered Quentin not just a business opportunity, but a way to regain the sense of purpose and identity he had in the military. Hear him share his experience in his own words.